FAQ

You name it, we have it. We accept a range of payment methods including PayPal, Money Orders, 2checkout, Wire Transfer and others. We also accept cheque payments.
We respect your confidentiality and take proper steps to prevent your data from an unauthorized access. Our website is SSL encrypted and it is completely safe to share and upload files here.
As we already discussed above, we respect your privacy and adopt every possible step to keep your information confidential. We sign a Non-Disclosure Agreement, additionally, our website is backed up with the latest technology such that the client’s files uploaded on the server are deleted automatically within 30 days of the completion of the order.
You can upload the necessary files directly to our website. Alternatively, you can also upload the files in a secured third-party storage services provider like Dropbox, Google Drive,and others, and share the link to us.Additionally, you can also mail the hard copy of the files to our office address.
We appreciate upfront payments as we need to pay our transcribers and translators for completing the work on time.
We have highly expert and skilled transcribers and translators, who have made it to our team after going through an extensive screening process. Each of our transcribers and translators is tested on a range of parameters with the help of multiple choice tests, essay writing tests, language translations and the like by subject matter experts.
We deal with 200+ languages. This should be enough to give you an idea that we work with a range of languages right from Afrikaans to Zulu – you name it, we have it!
We offer customized and tailored solutions to all our clients. Thus, there is no one fit standard solution. The time taken to transcribe or translate a document is ultimately dependent on the project size, the complexity of the document and the language we are working on. To get a more detailed answer on this, please contact our customer support executive today.
No, even if you send a scanned or a fax copy to us, it will work fine.
We accept all currencies.
Yes. Terms & Conditions apply so please refer our Refund Policy